Posted on 28-Aug-2018

Call Centre Training

Call centre agents need to have an in-depth understanding of customer service, communication, managing customer frustration, increasing customer receptivity to solutions, helping customers explain the real problem and efficient listening skills.
• Understand your customer’s needs and expectations
• Get a clear understanding and appreciation of what it feels like to be on the other end of poor, good and excellent customer service
• Learn how to have direct and successful conversations with callers
• The importance of creating and delivering meaningful messages
Target audience:
Frontline officers, Helpdesk, customer service representatives, secretaries and others who want to develop career in the field
• DATE: 6th – 7th September, 2018.
Fee: N 80,000
• For more enquiry, call/whatsapp: 08023660697, Call: 07046181186. , or log on to Twitter: @adoneyassociate. Linkedin, GOOGLE+
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