Posted on 28-Aug-2018

Call Centre Training

₦80,000.00
Call centre agents need to have an in-depth understanding of customer service, communication, managing customer frustration, increasing customer receptivity to solutions, helping customers explain the real problem and efficient listening skills. Objectives: • Understand your customer’s needs and expectations • Get a clear understanding and appreciation of what it feels like to be on the other end of poor, good and excellent customer service • Learn how to have direct and successful conversations with callers • The importance of creating and delivering meaningful messages Target audience: Frontline officers, Helpdesk, customer service representatives, secretaries and others who want to develop career in the field • DATE: 6th – 7th September, 2018. Fee: N 80,000 • For more enquiry, call/whatsapp: 08023660697, Call: 07046181186. adoneyassociates@gmail.com , info@adoneyassociates.com or log on to www.adoneyassociates.com. www.facebook.com/adoneyassociates. Twitter: @adoneyassociate. Linkedin, GOOGLE+