Posted on 12-Sep-2018

Adoney associates Limited

5% discount for more than two delegates

18-Apr-2019 – 24-Apr-2019
This course will give you the tools and techniques to deal effectively with customer queries and complaints over the telephone. Throughout this programme you will learn how to give customers information they need in the manner they need it and manage difficult customers and situations.
The course is highly participative involving group, written and verbal exercises. The programme is a mixture of lectures, discussions and role play with feedback from the group or lecturer.
Who Should Attend?
This course is suitable for all staff who are required to deal with external customers, complaints and general queries over the phone.
Training objectives
• Much improved telephone image
• Increased confidence in dealing with customers over the telephone
• Greater awareness of the importance of good public relations
• Participants will be able to use the Customer Service Transaction effectively and efficiently,
• Tools & techniques to handle conflict and complaints
• To become more solution rather than problem orientated.
Venue: Lagos and Abuja
Date: April18th to 24th, 2019.

• Fee: N 100,000 per participant
• Duration: 3- day
• For more enquiry, call: 08023660697, whatsapp: 07046181186. , or log on to Twitter: @adoneyassociate. Link

Valid 18-Apr-2019 – 24-Apr-2019
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