Telephone Etiquette Training
The course is highly participative involving group, written and verbal exercises. The programme is a mixture of lectures, discussions and role play with feedback from the group or lecturer.
Who Should Attend?
This course is suitable for all staff who are required to deal with external customers, complaints and general queries over the phone.
• Much improved telephone image
• Increased confidence in dealing with customers over the telephone
• Greater awareness of the importance of good public relations
• Participants will be able to use the Customer Service Transaction effectively and efficiently,
• Tools & techniques to handle conflict and complaints
• To become more solution rather than problem orientated.
• Fee: N 100,000 per participant
• Duration: 3- day
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